Established in 1991 in San Diego, California.
A provider of the best golf equipment with the best service.

WE ARE HERE TO HELP YOU

Contact Us For Any Questions!

Ever since our humble beginnings as a mom and pop shop, to offer The Best Customer Service has been one of our most important goals. We understand buying golf equipment can be confusing sometimes and you may need some input from experts. That's why we are always happy to spend time to help you make the best decision.

Fairway Golf has been in business for over 20 years and has made San Diego it's home since the beginning in 1991. We have taken our family business and expanded rapidly while still maintain our tradition and belief that customer service and quality of products must come first.

Fairway Golf's Specialities

  • Custom Fitting Golf Clubs
  • Personalized Golf Equipment
  • Japanese Golf Clubs
  • Tour Equipment
  • Ladies Golf Equipment, Apparel & Accessories
  • Junior Golf Equipment

Can't Find What You Want?

Contact us if you are looking for something you can't find anywhere. We will search for you!

Contact Customer Service

Call 1 (877) 509-0830 | Email | Live Chat

SHIPPING INFORMATION

$6.99 Flat Rate Standard UPS Ground Shipping for orders less than $99

This offer is valid in the continental United States only. This excludes customers from Hawaii, Alaska and Puerto Rico. Orders over 50 pounds will be excluded from this offer and we will contact you back with exact shipping and handling fees.

Expedite Shipping

UPS Expedite Shipping options are available for addresses in the continental United States.

  • Next Day Air Saver
  • 2nd Day Air
  • 3 Day Select

Shipping charge can be found right after you input your shipping address information at the beginning of checkout process.

International Shipping

Fairway Golf strives to provide the best customer service, products, and shipping to anyone in the world. Shipping to below countries can be processed within our website. Shipping charge can be found right after you input your shipping address information at the beginning of checkout process.

  • Australia
  • Canada
  • Japan
  • United Kingdom

Don't see your country? Contact us for a personalized quote!

Where Is My Order Being Shipped From?

The majority of orders are processed and shipped from our locations in San Diego, CA. We are conveniently located near many of golf equipment manufacturers. Customized & personalized items or any items that aren't currently in stock can be arrived at our warehouse quickly.

Contact our customer service if you are looking for something you can't find anywhere. We will find out if it's available for you.

Contact Customer Service

Call 1 (877) 509-0830 | Email | Live Chat

ORDER CONFIRMATION

Order Confirmation Email

An "Order Confirmation" email will be sent to the email address you provided following to completion of your online transaction.

  • Title: Order Confirmation No: 50XXXXX (the 7-digit number will be your order number)
  • Sender: FAIRWAY GOLF USA.com [cs@fairwaygolfusa.com]

It may take up to 30 min. to receive the email depending on your email server. If you don't see the Order Confirmation email, please check your junk email folder.

To ensure that you will receive emails from us, please add cs@fairwaygolfusa.com to your safe contact list to avoid emails to be forwarded to your junk email folder.

Can't Find the "Order Confirmation" Email?

If you are not able to locate the Order Confirmation email, please follow below directions.

  • If you have an account with us, you can view your order history in "My Account" page. If you see your a new order in "Previous Orders" section, we have received your order. Click "View" button for order details.
  • If you chose Guest Checkout, please contact our customer service with your order number and your email address. We will resend your order confirmation email manually.

Contact Customer Service

Call 1 (877) 509-0830 | Email | Live Chat

ORDER STATUS

Estimate Shipping Date

Orders placed for in stock items will be processed the next business day. Orders placed for custom or non-stock items will be placed on order to the vendors. Once we process your order, you will receive another confirmation email from us including estimate shipping date.

  • Title: Fairway Golf USA Online Shop Order Confirmation for 50XXXXX (the 7-digit number will be your order number)
  • Sender: FAIRWAY GOLF USA.com [cs@fairwaygolfusa.com]

If any delays or changes occur, we will email you an update on the progress of your delivery. If you have not received the second confirmation email within 2 business days, please contact us.

Checking Order Status

Visit our Order Status page to check your order status. For further questions, please feel free to contact us.

Contact Customer Service

Call 1 (877) 509-0830 | Email | Live Chat

DELIVERY TRACKING

How To Track Your Items?

Once we ship out your order, we will send you an Shipping Confirmation email including a UPS/USPS tracking number.

  • Title: Fairway Golf Shipment Confirmation [your tracking code will be here] Notification (Order#:50XXXXX)
  • Sender: FAIRWAY GOLF USA.com [cs@fairwaygolfusa.com]

 

Using the tracking code, you can track shipping status at UPS/USPS website.

Contact Customer Service

Call 1 (877) 509-0830 | Email | Live Chat

EXCHANGE

Fairway Golf Exchange Policy

If for any reason you are not satisfied with your purchase, you can exchange your item(s) in new and unused condition within 30 days.

  • The item(s) must be returned within 30 days from the date of shipment of the original purchase.
  • All items must be in new and unused condition in original package. Fairway Golf will not exchange any item(s) that show any signs of use.
  • Custom clubs, special orders, personalized items, books and software are not included in our exchange policy and not qualify to exchange.
  • Original purchase value of returned item(s) will be applied for payment of the new item(s).
  • Store Credit: We offer 100% store credit of original purchase value towards your next purchase.
  • We offer 100% store credit for all Golf Club(s) exchanges as long as they pass our inspection and fall under our "30 day playability guarantee".
  • All shipping fees for any exchanges are the customer's responsibility. Shipping fee for the original shipment will not be refunded.

Please contact our customer service for a faster process prior to ship your item(s) back to us.

Contact Customer Service

Call 1 (877) 509-0830 | Email | Live Chat

RETURNS

Fairway Golf Return Policy

If for any reason you are not satisfied with your purchase, you can return your item(s) in new and unused condition within 30 days.

  • The item(s) must be returned within 30 days from the date of shipment of the original purchase.
  • All items must be in new and unused condition in original package. Fairway Golf will not refund any item(s) that show any signs of use.
  • Custom clubs, special orders, personalized items, books and software are not included in our return policy and not qualify to return.
  • Store Credit: We offer 100% store credit of original purchase value towards your next purchase.
  • Refund: Refund will be made to your original method of payment as soon as we process your returns. It may take up to 2 weeks for the refund to be posted to your account. The amount of time may vary depending on your credit card company.
  • We offer 100% store credit for all Golf Club(s) returns as long as they pass our inspection and fall under our "30 day playability guarantee".
  • All shipping fees for any returns are the customer's responsibility. Shipping fee for the original shipment will not be refunded.

Please contact our customer service prior to return your item(s) back to us for a faster process.

Contact Customer Service

Call 1 (877) 509-0830 | Email | Live Chat

INTERNATIONAL ORDERS

We Ship Worldwide!

Fairway Golf strives to provide the best customer service, products, and shipping to anyone in the world. Shipping to below countries can be processed within our website. Shipping charge can be found right after you input your shipping address information at the beginning of checkout process.

  • Australia
  • Canada
  • Japan
  • United Kingdom

Don't see your country?

Contact us for a personalized quote!

Call 1 (877) 509-0830 | Email | Live Chat

PLAYABILITY GUARANTEE

Shop With Confidence!

Our playability guarantee policy is another added "shop with confidence" feature that we provide. If for some reason, you are note satisfied with the golf club purchase, simply contact us for an authorization and return the golf club for store credit within 30 days of the original shipping of the product. You will receive your store credit information once we receive your golf club(s) back.

  • The Playability Guarantee is available for golf clubs purchased with prices at or above: Iron Set - $500, Driver - $200, Fairway Woods - $180, Hybrids - $140, Wedges - $100, Putters – $100, Individual Iron - $75.
  • We offer 100% store credit of original purchase value towards your next purchase.
  • The golf club must be returned in normal use condition. Any damages under non-normal use will not be covered under the Playability Guarantee.
  • Custom clubs, special orders, personalized clubs, any altered clubs are not included in our Playability Guarantee policy.
  • The Playability Guarantee applies only to golf clubs.
  • All shipping fees for any exchanges are the customer's responsibility. Shipping fee for the original shipment will not be refunded.
  • This offer is available one time only per an original purchase.

Contact our customer service to start the process

Contact Customer Service

Call 1 (877) 509-0830 | Email | Live Chat

PRICE MATCH

Lowest Price Guarantee!

If you find a lower price, just contact us! We will match the competitors prices.

  • The product must be offered at an authorized online dealer.
  • The product has to be genuine and available from the manufacturer.
  • The product must be exact same item including options and specifications.
  • The product must be in stock at the competitor.
  • Custom clubs, special orders, personalized items, any services are not included in our Price Match policy.
  • Price Match can be applied only for a future purchase.
  • Price Match cannot be combined with any other offers.
  • A copy of the advertisement, link to a web page, or written quotation with lower price must be submitted to Fairway Golf.

Contact our customer service to start the process

Pricing Policy - Errors and Typos

From time to time errors and typos may occur. In this case, Fairway golf has the right to correct these errors once found, which includes information presented in emails, banners and any other web related media. Fairway Golf reserves the right to cancel any orders that reflect the mistakes and errors that may have unintentionally occurred.

Contact Customer Service

Call 1 (877) 509-0830 | Email | Live Chat

PAYMENT METHODS

Variety of Payment Methods Available

The following forms of payment are accepted:

  • Credit Card (Visa, Master Card, American Express, Discover, Diners)

  • PayPal

    Acceptance Mark

  • PayPal Bill Me Later
  • Fairway Golf E-Gift Certificate

Contact Customer Service

Call 1 (877) 509-0830 | Email | Live Chat

FAIRWAY GOLF GIFT CERTIFICATE

Order Online Gift Certificate (E-Gift Certificate)

Don't know what to get for a golf lover? Our online gift certificate would be the answer! We offer variety of golf gear that any level of golfers enjoy.

  • Sent via email for any special occasion!
  • Available in any denomination.
  • Redeemable at the check-out page of our website or via phone with our customer service staff.
  • Can be personalized with occasional email template, recipient's name, sender's name and personal message.
  • Normally deliver within 24 hours after payment is processed.

Order E-Gift Certificate Now

How To Redeem E-Gift Certificate/Online Coupon Code

Below is steps to use your online gift certificate/online coupon code. (Click images to enlarge.)

1. On the step 2 of checkout process (after you specify shipping and billing information), please input your coupon code into "Redemption Code" area under "Gift Certificates" then click "Next Step" button.

 

2. Now you redeem your coupon code. Again under "Gift Certificate", please specify dollar amount to use out of your gift certificate and coupon code one more time, then click "Next Step" button.

 

3. On the next confirmation page, you will see that your coupon is applied as "Gift Certificates" to your order. Please click "Confirm Order" cut ton to place your order.

Restrictions:

  • E-Gift Certificates are not redeemable for cash and non-refundable.
  • Fairway Golf is not responsible for lost or stolen e-gift certificates. Please treat the e-gift certificate codes as cash.
  • All codes can be applied for online purchases only and not redeemed for in-store purchase.
  • Coupon can be applied for products and tax only. It cannot be used for shipping/handling fee.

Contact Customer Service

Call 1 (877) 509-0830 | Email | Live Chat

TEAM/CORPORATE CUSTOM GOLF GOODS

Need Custom Golf Goods for Tournaments or Promotions?

Let Fairway Golf help you create logo'ed products like golf balls, golf bags or apparel for special events or occasions! Whether it's a golf bag with your country club's logo or a wedding keepsake imaged golf balls, Fairway Golf USA can make it happen. Please contact our friendly customer service to discuss what's possible.

>> GIVE ME SOME IDEAS!

Contact Customer Service

Call 1 (877) 509-0830 | Email | Live Chat

CONTACT US

Need Help? Contact Our Customer Service!

Customer Service Hours
Monday - Saturday: 10 AM - 7 PM
Sunday: 12 PM - 6 PM

Contact
Phone: 1 (877) 509-0830
Email: contact form or cs@fairwaygolfusa.com
Live Chat: start a chat

Address
5040 Convoy St #A
San Diego, CA 92111

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