Established in 1991 in San Diego, California.
A provider of the best golf equipment with the best service.

 

Return and Exchange Policy

Thank you for shopping at Fairway Golf USA.
If you are not satisfied with your recent purchase, please contact us. Both Returns and Exchanges must be issued a Return Authorization number.
Please contact Customer Service at support@fairwaygolf.com
Custom clubs, Special Orders, Personalized Items, Books, and Software are Non-Returnable.

Shipping

  • We will provide a UPS Return shipping label only for Defective products or Incorrect shipments.
  • Customers are responsible for the Return shipment of all other Returns and Exchanges.

Returns

  • You have 30 days to Return the order item(s) from the received date.
  • The order item(s) must be in new and unused condition with the original tags and/or labels attached, and in the original packaging.

Refunds

  • Once your Return item(s) has been received, you will be updated by email after inspection.
  • If approved, your Refund will be processed, posting to your credit card or Paypal account in 5 to 10 Business days.
  • Any shipping charges and Customs Duty taxes will not be Refunded.

Exchanges

  • You have 30 days to Exchange the order item(s) from the received date.
  • Store Credit issued for the original purchase value towards your next purchase.
  • Any shipping charges and Customs Duty taxes will not be included.
  • For Golf clubs, please see our Playability Guarantee below.
  • The order item(s) must be in new and unused condition with the original tags and/or labels attached, and in the original packaging.
  • Once your Return item(s) has been received, you will be updated by email after inspection.
  • Approved Exchanges shipped FREE within the Continental United States.
  • Please contact our customer service for a faster process prior to ship your item(s) back to us.

    Contact Customer Service

    Email: support@fairwaygolf.com

     
     

    PLAYABILITY GUARANTEE

    Shop With Confidence!

    Our playability guarantee policy is another added "shop with confidence" feature that we provide. If for some reason, you are note satisfied with the golf club purchase, simply contact us for an authorization and return the golf club for store credit within 30 days of the original shipping of the product. You will receive your store credit information once we receive your golf club(s) back.

    • The Playability Guarantee is available for golf clubs purchased with prices at or above: Iron Set - $500, Driver - $200, Fairway Woods - $180, Hybrids - $140, Wedges - $100, Putters – $100, Individual Iron - $75.
    • We offer 100% store credit of original purchase value towards your next purchase.
    • The golf club must be returned in normal use condition. Any damages under non-normal use will not be covered under the Playability Guarantee.
    • Custom clubs, special orders, personalized clubs, any altered clubs are not included in our Playability Guarantee policy.
    • The Playability Guarantee applies only to golf clubs.
    • All shipping fees for any exchanges are the customer's responsibility. Shipping fee for the original shipment will not be refunded.
    • This offer is available one time only per an original purchase.

    Contact our customer service to start the process

    Contact Customer Service

    Email: support@fairwaygolf.com